St Mark's HospitalLondon North West Healthcare

Stoma and internal pouch nursing services

The stoma and internal pouch nursing team

Our vision

Our vision is to make certain every patient undergoing stoma or internal pouch surgery is well supported, understood and empowered to ensure optimal quality of life is restored.

Mission statement

The Stoma and Internal Pouch Department at St Mark’s Hospital is dedicated to providing individualised, expert and research-based nursing care within the field of colorectal surgery. We aim to offer sustainable services for both inpatients and outpatients, providing an exceptional experience for all.

For our patients and community we aim to:

  • Treat all patients with dignity and respect 
  • Provide high quality, evidence-based clinical care
  • Select appropriate and economical yet high quality stoma appliances and accessories that allow patients to return to the lifestyle they desire
  • Work collaboratively with other teams to provide a safe and seamless transfer for patients from acute hospital services into community care
  • Develop robust links with patients to offer long-term support and clinical review
  • Continue to develop and support nursing / medical staff in order to maintain and improve standards of care.

The aim of the nursing service

The aim of the stoma and internal pouch nursing service is to provide an informative and supportive service to all our patients with either a stoma, enterocutaneous fistula or internal pouch. This will begin when you meet your specialist nurse, usually before surgery. You will be given information regarding your surgery and the ideal site for your stoma will be selected. On admission to the hospital, your specialist nurse will talk to you about whether you have understood this information and discuss any questions or anxieties you may have.

After your operation you will be shown how to care for your stoma, including how to empty and change the appliance independently. You will be given information regarding your diet, ongoing supplies, returning to work, common problems and much more.

If you are a local patient you will be followed up in the stoma clinic two weeks after you are discharged. If you live outside the area then you will be referred to a stoma care nurse based in your area, who will provide ongoing support.

Stoma care clinics

The stoma care clinics are for patients to attend for routine check-ups, if problems occur or if further information is required. The clinics are for appointments only and the venue depends upon where you are registered with your GP. You can make an appointment by contacting the stoma care department directly or by getting a referral from your GP.

Patients registered with a Harrow GP every Tuesday from 13:30–16:00 in the Intestinal Imaging Centre, Level 4, St Mark’s Hospital, Watford Road, Harrow, HA1 3UJ

Patients registered with a Brent GP every Tuesday from 13:30–16:00 at Wembley Centre for Health and Care, Chaplin Road, Wembley, HA0 4UZ 

Patients registered with an Ealing GP every Thursday from 10:00–16:00 at the main Outpatient Department, Ealing Hospital, Uxbridge Road, UB1 3HW

Rapid access clinics for all patients by appointment only Monday to Friday from 09:00–16:00 in the Intestinal Imaging Centre, Level 4, St Mark’s Hospital, Watford Road, Harrow, HA1 3UJ

Please contact the stoma team directly for all stoma care or rapid access clinic appointments.

Stoma care contact details

Phone: 0208 235 4110
E-mail: lnwh-tr.stomacare@nhs.net

Internal pouch care clinics

These clinics are for patients with an internal pouch or patients with a stoma who are contemplating internal pouch surgery. 

Please contact the pouch team directly for appointments or queries relating to your internal pouch. 

Internal pouch care contact details

Phone: 0208 235 4126
E-mail: lnwh-tr.internalpouchcare@nhs.net